At Georgia Boot Store, we stand behind our work boots and durable workwear with the same toughness we build into every product. We want you to be completely satisfied with your purchase of our steel toe boots, work jeans, and safety accessories. If for any reason you’re not satisfied, we’ll make it right.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order, provided the items are in their original condition – unworn, unwashed, with all tags attached and original packaging. Your satisfaction matters to us as much as the quality of our 6-inch and 8-inch work boots matters to your job site safety.

Important Exceptions:

For health and safety reasons, we cannot accept returns on:

  • Worn or damaged work boots (including steel toe cowboy boots and men’s work boots)
  • Opened packages of socks or undergarments
  • Used gloves and mittens
  • Customized or special order items

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information (or use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Georgia Boot Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Items to return/exchange:

  • [Product Name] – [Size/Color] – [Quantity]
  • [Reason for return/exchange]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Ship Your Return

Package your items securely in the original packaging if possible. Include a copy of your order confirmation or packing slip. Ship to:

Georgia Boot Store Returns
508 Baker Street
Norman, US 73072

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refund Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable.

Exchange Process

For exchanges (size or color changes only):

  1. Follow the same return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify your preferred size/color
  3. We’ll ship your replacement item once we receive your return
  4. You’ll be responsible for any price differences and additional shipping costs

International Returns

For customers outside the United States (excluding some regions):

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees cannot be refunded
  • Customs/duties fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive damaged or defective merchandise (like steel toe boots with manufacturing flaws):

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage or defect
  3. We’ll arrange for a replacement or refund at no additional cost to you

At Georgia Boot Store, we value hardworking professionals like you who trust our work boots and safety gear. Our returns policy reflects our commitment to quality and your satisfaction on the job site.

For any questions about returns or exchanges, contact our customer service team:

Email: [email protected]
Phone: (405) 123-4567 (Monday-Friday, 8 AM to 5 PM Central Time)